FAQ’s

Mail-In
What items can I get framed?

We can frame stretched canvas, unstretched canvas, prints, posters, diplomas, certificates, photographs, textiles and objects. If you have any special requirements, please reach out to us at support and we will try to fulfil you requirements.

How can I measure the item I am mailing in?

We recommend that you measure the length and height of the item you wish to frame, to the next whole integer value. Once we receive the item in our facility, we will re-measure the dimensions and check against the one submitted in the order. We will reach out to you in case of any discrepancies. If you are unsure about how to measure the item, please reach out to us at support and we will help you out.

How do I send in items for framing?

We offer free pickup service for our mail-in customers . Once you place an order, we will reach out to you to get your item picked up. Please make sure you are ready with the box dimensions and weight for us to book your pickup shipment. If you do not have a box ready to put your item in, we will get that arranged for you with our courier service. If you have queries or questions, you can always reach out to us at support.

How does Frame Haus handle original artwork?

When original artworks (or other original materials) are submitted for framing and/or other reproduction procedures, Frame Haus and its subsidiaries undertake to exercise our best possible care for these originals. Submitting any original materials, including but not limited to photographs, prints, media, fabric, objects for framing and processing constitutes an agreement that Frame Haus cannot be held responsible or liable for any damage or loss. It is the customer’s sole responsibility to insure the originals in question before submission, or the customer does so at his/her own risk. For more details, please visit our Terms of Use page.